What's New - Customer Care

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At Star Choice, we love TV as much as you, which is why we are constantly improving your TV experience through partner programs, award-winning customer service, state-of-the-art hardware and an ever-expanding lineup of exceptional 100% digital and high-definition programming. Visit the What's New page often for all the latest deals, news, programming, offers, contests and other Star Choice highlights.

Visit our Promotions and Partner Programs pages often for all the latest deals, news, programming, offers, contests and other Star Choice highlights.

Partner Programs
Promotions

The best television experience keeps on getting better

Star Choice service gives you access to the best television has to offer. With award-winning service and a focus on quality, we've upgraded our technology, products and programming to include new channels, new Internet solutions, a low-priced HD receiver and above all, a customer-service team that is there to serve you 24/7/365. We're bringing you more choice and affordable prices.

Star Choice has one of the finest customer service organizations anywhere — and our commitment shows with a prestigious SQM Group award based on our customers' satisfaction. It's a simple concept, really — when you call us, you'll speak to a customer-care representative, not a machine, and you can reach us round-the-clock, every day of the year.

Here's what we've done lately to deliver the best television experience in Canada:

We have grown our channel lineup to more than 466 channels, including 38 High Definition (HD) channels. Since last September, we have already added 22 HD channels, including National Geographic HD, HDNet, Canal Vie HD, WGN HD, Showcase HD, A&E HD, Ztélé, RDS and more. We have also added terrific new standard definition channels such as GOLTV, WFN, GameTV, as well as key channels into our basic Essentials package, such as TLN Television, Much Music, and National Geographic.
Star Choice continues to offer Canada's largest "No Additional Cost" HD package with up to 28 HD channels including the very best in premium programming such as the US Networks, TMN HD, Movie Central HD, and many others.
We also continue to provide valuable free previews of the best in television programming. This last year we have provided more than 20,000 hours of free preview on channels such as American Movie Classics (AMC), Slice, HDNet, RaptorsTV, BBC Canada and many others. Star Choice is the only satellite provider to carry terrific channels such as Turner Classic Movies (TCM), American Movie Classics, Showcase HD, and National Geographic HD.
In the next few weeks, we will be launching even more HD channels! Look for more HD movie channels, more HD sports, and other terrific programming.
You can now customize your programming with even more flexibility. With our new Take 2 bundle option, you can pick any two channels from more than 40 networks and add them to your service for only $2.99 per month!
This year, our HD customers will see a new updated on-screen guide to make it easier to find their programs, while providing them with sophisticated enhancements to increase the number of available HD channels and to prepare them for Interactive services we are planning. This includes local weather, a searchable guide feature, and other easy-to-use features designed to enhance the television experience.
The terrific interactive features of the new on-screen guide will also be available on our new, low-cost standard definition receivers such as the DSR207 (available for only $79) and the DSR317 (available for $99).
We made changes to our terms of service ensuing that ALL of our customers were able to take advantage of our limited lifetime warranty on their dish equipment.
Part of providing the best television service is providing you with the very best in Customer Care. For two years in a row, we have won the highest customer satisfaction ratings in the media/telecom category from the SQM Group. We are taking every measure to keep our customer care the very best in the business, including the addition of a third call centre.

The sky's the limit with 100% digital quality entertainment with incredible value and customer service that's second to none. Stay tuned for more services, more enhancements and even more choice.

Learn more about our current specials and promotions in our Promotions and Partner Programs sections and take advantage of our Self Serve section, exclusively for Star Choice customers, where you can make bill payments, sign up for pre-authorized payments and even earn free programming when you tell others about Star Choice through our Refer-a-Friend program.

Our goal remains: To provide you with the best entertainment packages, the best communications options and the finest customer service in Canada!