Advertisement
Advertisement


sign up for Inside Scoop!
Top 10 Reasons to Choose Star Choice
We lay out the facts – so you can make the choice.
Learn more
Existing Customer FAQs

We're pleased to announce new software upgrades to your DSR207, DSR317, DSR505 HD and DVR530 HD receivers that will make your Star Choice experience even better. You'll love the improvements this update will offer.
Click here for more information.

ATTENTION NASCAR HOTPASS SUBSCRIBERS: Why does the audio go silent from time-to-time? NASCAR HotPass is produced by NASCAR and DirecTV. Unlike the commercial-free broadcasts on Star Choice, DirecTV airs commercials during the HotPass coverage. This causes the audio on Star Choice's uninterrupted feed to go silent for the duration of the commercial break. In other words, Star Choice customers get more racing than HotPass viewers state-side, but forgo audio during the American commercial spots. That's why you may hear the announcers say "Let's take a break", or "We'll be back following these messages" immediately before the audio cuts out.

For On-screen Guide FAQs, Click here

  1. How do I access my Star Choice account online?
  2. I have forgotten my Self-Serve account password. Can I have it sent to me?
  3. Where can I find out more about my bill?
  4. How do I contact a live customer care representative?
  5. Where can I download a list of channels offered by Star Choice?
  6. When is your favorite show, movie, or sporting event on this week?
  7. Where can I find the latest deals and current promotions?
  8. Where can I go to learn about other Star Choice communication materials?
  9. What is HDTV?
  10. What do I need to get HD through Star Choice? What HD programming is available on Star Choice?
  11. I don't have an HDTV. Can I still view HD channels on Star Choice?
  12. What do I do if my on-screen guide displays "No Info" or "No Data"?
  13. What do I do if I am having trouble with my remote?
  14. Where can I find technical manuals/general information about my Star Choice hardware?
  15. Does Star Choice offer the NHL® Centre Ice™ package?
  16. I am an NHL® Centre Ice™ subscriber. Why are some games still blacked out?
  17. How do I turn off the Screensaver that is displayed on the commercial-free music channels?


  1. How do I access my Star Choice account online?

    To access your Star Choice account online, log in to Self Serve or click on Your Account at the top of all starchoice.com pages.

    Make sure to have your account number ready. You can find it on your customer bill. If you have used Self Serve before, simply enter your account number and password. If you have never used Self Serve before you will need to Register to get your account activated for online access.

    Once you have logged into your account, you will see a list of links which will allow you to change your programming, view your bill, make a payment and more.

  2. I have forgotten my Self-Serve account password. Can I have it sent to me?

    If you've forgotten the password to your online account access we can reset it for you. Just click on Customer Care at the top of the starchoice.com followed by Forgot Password. Follow the on screen instructions and we'll have a new password e-mailed to you.

  3. Where can I find out more about my bill?

    Star Choice knows that understanding billing cycles, pre-authorized payments and programming changes can be difficult sometimes. The customer care section of starchoice.com is full of information to help you better understand your monthly bill. Visit the Billing section to find an easy-to-use bill explainer, information about methods of payments, and descriptions of items as they may appear on your printed or online bill. If you still require further assistance, give us a call at 1 866 STAR-WEB and one of our helpful customer care representative will be happy to assist you.

  4. How do I contact a live customer care representative?

    Contact us anytime, 365 days a year. Our customer care staff is always here to support you. Give us a call at 1 866 STAR-WEB or go to our Contact Us section.

  5. Where can I download a list of channels offered by Star Choice?

    You can download a current channel line-up using the link on the homepage or get it directly at starchoice.com/english/channel_listing.asp.

  6. When is your favorite show, movie, or sporting event on this week?

    Finding your favourite television programs is easy with starchoice.com's online programming listings. Check out our TV Listings feature in our What's on TV section. You can search all of the programs airing on Star Choice for the current day for the next three hours. Using the toolbar at the top of the screen you can select the timing, duration, and channels you want to be included in your listing. You can even search for a specific show or show type using the "Simple Search" feature at the top of your screen.

  7. Where can I find the latest deals and current promotions?

    You can find the latest Star Choice news and promotions right on the starchoice.com homepage. For even more promotions and further details you can visit our What's New section.

  8. Where can I go to learn about other Star Choice communication materials?

    Star Choice has a few different ways to keep customers "in the know" with the latest news and promotions. Learn more about these different communications by visiting the Customer Care section of starchoice.com and then click Communications. Here you can sign up for promotional newsletters, download the welcome kit and more.

  9. What is HDTV?

    HD stands for High Definition and it's fast becoming the standard format for all televisions and television programs. Simply put, HD makes your TV picture quality up to six-times clearer and sharper than standard definition (according to the Advanced Television Systems Committee).

    Your TV picture is made up of thousands and thousands of tiny little dots called pixels. With high definition, there are more dots per inch (DPI) than with standard definition. High Definition has up to 1,920x1,080 pixels compared to standard definition at 720x480 pixels. It's like printing a picture on paper in a higher resolution using a laser printer. Standard definition is similar to printing a picture on paper in lower resolution, using an ink jet printer.

    HD is also shot in widescreen format. You might see the numbers 16:9 when referencing HDTV. This is the aspect ratio, or the width-to-height ratio. In standard definition, it is typically only 4:3. Why does this matter? Ask any sports fan who can catch more of the plays because of the widescreen format and most movies are also specifically shot in this format. It just looks better on your TV.

    You can learn more about high definition by visiting our HDTV section.

  10. What do I need to get HD through Star Choice? What HD programming is available on Star Choice?

    The first thing you need to see High Definition content is a High Definition television. HDTVs come in many different sizes and TV types (plasma, LCD, etc.). Check with your local television and electronics retailer to find the High Definition television that best fits your needs.

    In order to view Star Choice High definition content you will need to have a high definition satellite receiver. Star Choice has a few different high definition receiver options to choose from including a high definition digital video recorder. You can learn more about these HD receivers in the Store section of starchoice.com.

    With an HDTV and receiver you can begin viewing the latest sports, movies and primetime shows in High Definition. You can add even more HD channels to you programming by visiting the store section of our Web site. Learn more about high definition on Star Choice by visiting our HDTV section.

  11. I don't have an HDTV. Can I still view HD channels on Star Choice?

    Yes. Even if you don't have an HDTV, it is still possible to view HD channels on Star Choice if you purchase an HD Satellite receiver. The advanced technology in Star Choice HD receivers allows users to "down convert" the high definition signal into a picture viewable on standard definition TVs. The same viewing and subscription requirements still apply when viewing high definition channels in down converted format.

  12. What do I do if my on-screen guide displays "No Info" or "No Data"?

    On rare occasions, your guide may display "No Info" or "No Data" due to electrical power surges and other outside factors. If your guide information does not return on its own within 15 minutes, try unplugging your receiver from the electrical socket for approximately one minute then plug the unit back in. If you have a 207/317/5xx-series receiver, you can simply hold in the power button on the front panel of your receiver for 30 seconds to initiate a "reboot" of your unit. Wait approximately 30 minutes and all programming information should appear back in your guide. If you find that that you're on screen guide is still displaying "No Info" after 30 minutes, feel free to give our technical service department a call at 1 866 STAR-WEB

  13. What do I do if I am having trouble with my remote?

    Like any other device or appliance there are many different types and, as such, different solutions to correct any problems that may occur with them. One of the first things to check is the batteries. If you notice that the lights on the remote are dim or don't light up at all, most times the batteries need to be replaced. If you are having trouble controlling other devices (TV, DVD player, etc.) or would simply like to learn more about the features and troubleshooting tips for your specific remote, we have a comprehensive library of remote controls on starchoice.com. Visit our Remotes section to find specifications, more troubleshooting techniques, programming manuals and more.

  14. Where can I find technical manuals/general information about my Star Choice hardware?

    Star Choice has made many of our manuals available online in Adobe Acrobat format. You can learn more about your Star Choice hardware by visiting our Learn section at the top of the Star Choice homepage or by visiting the User Manuals section under Customer Care.

  15. Does Star Choice offer the NHL® Centre Ice™ package?

    Yes. You can see up to up 1000 out of market NHL games every season, with extensive coverage in High Definition all for $24.99 per month. NHL Centre Ice coverage lasts for the entire season, plus the first two round of the NHL playoffs! NHL® Centre Ice™ customers are required to subscribe for the balance of the season and two playoff rounds. No cancellations or refunds permitted. Blackout restrictions may apply.

  16. I am an NHL® Centre Ice™ subscriber. Why are some games still blacked out?

    Blackout restrictions exist to protect the local television telecasters of each NHL game in the local markets of the teams. Blackouts are not based on arena sell-outs. Blackout policies and restrictions are different for may be different from one NHL team to another. We recommend that you tune to your local broadcaster or Pay Per View hockey broadcast to view these games in your area. NHL® Centre Ice™ is designed for the NHL fan who wants to see NHL games other than just those which involve their local team.

  17. How do I turn off the Screensaver that is displayed on the commercial-free music channels?

    Turning off the screensaver is easy. Start by hitting the options button on your remote. From the on screen menu, choose 6 for System Setup and hit enter. On the following menu screen, choose option 3 for Music settings and hit enter. On this screen you can highlight the length of time after which you would like to have the screensaver displayed. To disable the screensaver completely, merely set the time to OFF and click save to confirm your request. The screensaver will now be disabled.


Back to Top


Advertisements
Advertisement

Advertisement